If you can't find any answers here, please contact us via hello.campuswest@welhat.gov.uk.
How much do you charge for a standard cinema ticket?
This depends on the day and time of the screening and whether the film is an old or new release.
At Campus West Cinema, you can book selected older films for £3.99 or a fiver and £7.00 for most new releases. You can find a detailed breakdown of our cinema ticket prices here:
Do I have to wear and or pay for 3D glasses to watch a 3D screening?
You can wear our 3D glasses over normal glasses and most prescription glasses.
You do not need to bring 3D glasses to a screening as we provide special 3D Xpand glasses for the duration of the film and the ticket price already includes the use of our 3D glasses.
Before entering the screening hall, you will be given an Xpand 3D glasses which you are required to return after the end of the film to the usher or holding tray outside the screen entrance.
You need our special 3D Xpand glasses to enjoy and experience the full effect of the 3D film on screen. Without the glasses, everything will look blurred and a maze of hues.
How do I buy a Parent & Baby ticket/ticket for..?
For all screenings, performances, and sessions where infants (babes-in-arms) are permitted, a ticket must be obtained. At Campus West events, babes-in-arms tickets are complimentary (although some private productions may charge) and can be acquired online or from the Café & Bar till points.
How to Book an Infant Ticket Online:
- Select Your Seats: Choose your seats as you normally would.
- Edit Your Ticket: In the 'Edit Your Ticket' section, change the default 'STANDARD' ticket type to 'STANDARD Incl. BABY 12 Months & Under' from the dropdown menu.
- Complete Your Booking: Proceed with the booking process as usual.
There is no additional fee or designated seating for infants, as they are expected to be held in your arms comfortably throughout the performance.
Please note that the child must be 12 months old or younger at the time of the screening, not at the time of booking.
I don't have a baby but want to come to a parent and baby screening. Is that OK?
That's fine, just select the STANDARD ticket type when booking your tickets but please be aware that that for Parent & Baby screenings, that the infants may be noisy or crying, the lights a little brighter than normal and the sound down a little lower than normal.
How do I book a wheelchair space/ticket online?
At Campus West, wheelchair users pay for one ticket, and a companion ticket is complimentary.
There is wheelchair accessibility to all our Screens at Campus West:
- For Screen 1: Access to the wheelchair space and companion seat A1 & A2 are located at the ground floor.
- For Screen 2: The designated wheelchair space and companion seat are A12 & A11 and accessible from the ground floor.
- While for Screen 3/Theatre: Accessibility is via a DDA-compliant lift on the first floor. The wheelchair spaces and companion seats are at Q17/Q18, Q20/Q21, and Q23/Q24.
Here's how to book a wheelchair space and companion ticket online:
- Registration: If this is your first time, please complete a one-time registration form for easier future bookings.
- Seat Selection: Log in to your account and select seats marked with the Wheelchair Icon (for the wheelchair space) and the letter C (for the companion seat).
- Ticket Type: After selecting your seats and clicking 'Continue', edit one of the STANDARD tickets. Change it to 'Wheelchair Companion' (do not select 'Essential Companion').
- Confirmation: The Wheelchair Companion ticket will automatically become free in your basket. Click 'View details' to confirm, if you so wish.
- Checkout: Scroll down and click 'Checkout' to continue with the booking process.
Note: Wheelchair spaces are greyed out in the seating plan and only available when logged in. If they appear greyed out after logging in, it means they are sold out.
No proof of Registered Disabled status is required for in-person bookings, a complimentary companion ticket will be issued automatically by our sales operator with the purchase of a wheelchair user STANDARD ticket.
Can I exchange my tickets?
Yes, we will exchange tickets for different screenings, performances, events or sessions but only on a like-for-like basis. So, for instance, we will exchange film tickets for film tickets. If there is a price difference, this will be added on for payment – but please bear in mind also that there is a £2 Administration fee (per transaction) for Exchanges.
If you wish to change your seat within a screening/performance (that you have already paid for and there are seats available) you can do so without any charge. This is different from moving to another screening/performance which incurs a £2 administration charge.
Are you part of Meerkat Movies?
The Cinema at Campus West is a participant in the Meerkat Movies Cinema promotion scheme. Customers of comparethemarket.com can get 2-for-1 cinema tickets every Tuesday or Wednesday for a whole year when purchasing a qualifying product.
Please note that Meerkat Movies codes are not valid for Event Cinema screenings.
Meerkat Movies codes cannot be redeemed online, they can only be redeemed in person.
For more information and full terms and conditions please visit http://www.comparethemarket.com/information/meerkat-movies-terms/
What is the babes-in-arms policy?
We allow babes-in-arms (children aged 12 months or under) in most events except otherwise stated.
For all screenings where babes-in-arms are allowed, after selecting your seats, please choose the "STANDARD Incl. BABY 12 Months & Under" ticket type from the dropdown menu under the change My Seats section. Otherwise choose the STANDARD ticket type, if you are attending without an infant or with children over 12 months old.
To keep distractions to a minimum during events, we ask that you take the baby outside if continually crying.
Babes-in-arms are only allowed into screenings that start on or before 1pm are usually on Thursdays. However, compliance with BBFC rules overrides any arrangement or decision on who is allowed to see a film screening.
How long are your trailers and ads?
There are usually trailers and ads before a film screening. These can be at least 15 minutes long. But this may vary from film to film. However, for Event Cinema, there are no ads or trailers.
Why can't I book tickets for films showing more than a week in advance?
We programme and update our film schedules on a week-by-week basis every Tuesday, which means new films go on sale on Tuesday and run through to Thursday.
The best way to get information about our upcoming films and events is to join our weekly mailing list.
