If you can't find any answers here, please contact us via hello.campuswest@welhat.gov.uk.
What is the age limit for Roller City?
In Roller City, we recommend that skaters are aged 8 and over. From our experience and unless they have skated before, those who are 6 or 5 years and under find it quite a challenge to skate.
What is the babes-in-arms policy?
Babes-in-arms (children aged 12 months or under) are allowed free into Roller City. When booking online, ensure you select along with your Skater or Non-Skater ticket, the Baby (Under 12 months) ticket type. This ticket will be issued free and added to your basket.
Can I bring my own food into Roller City?
We’re sorry but we do not allow customers to consume their own food on the premises except for Exclusive Party hires.
Do you have lockers in Roller City?
We provide locker facilities in Roller City solely for your use during the duration of your skating session or party. However there is a 20p non-refundable charge during the period of use.
Why do you charge a Non-Skater fee?
Parents and guardians are admitted as non-skaters and adults who are responsible for the behaviour and wellbeing of the child in their care and must maintain supervision at all times.
We charge a No-Skater fee for the following reasons:
• Having paying non-skaters is crucial in managing admissions and meeting health and safety requirements which are essential to the operation of Roller City. Knowing and controlling how many people are in the facility and using it help in the management of emergencies and users experiences.
• To prevent potential misuse.
• To mitigate against concerns about child protection and for the safety of children.
Do you allow wheelchairs on to the roller rink?
Yes, we do but only if the carer supervises the wheelchair and the user at all times and the carer wears shoes and not skates whilst on the rink. We can provide a ramp up to the rink entrance as there is a very small step at the entry and exit point.
Please ask a member of the Front of House team in Roller City for the ramp when you arrive. In Roller City, the wheelchair patron only pays for 1 ticket while the companion goes in free.
How do I get involved with Hell's Belles?
Roller City is the official sponsor and home of Hertfordshire Roller Derby’s A-team – Hell’s Belles Roller Girls. Join the Belles every Wednesday at 8.15 pm for a practice session. The Belles bout against other leagues on a regular basis. Public bouts are family friendly and exciting to watch.
The Belles bout against other leagues on a regular basis - keep an eye on their league website or social media sites for details of upcoming events. Public bouts are family friendly and exciting to watch and your local roller girls would love your support!
Feel free to contact the league using info@hertsrd.co.uk if you would like any further information or if you are interested in getting involved in any way – there are off-skates opportunities too.
Do you allow alcohol in Roller City?
Alcohol is only allowed during the 18+ session and Exclusive Roller City Party, and all alcohol must be purchased from Humphrey’s bar.
Who do I contact regarding lost property?
We keep a record of any lost property found in our screens, rink, theatre, play areas and bars or other parts of the building. We recommend you email hello.campuswest@welhat.gov.uk
Can I take photographs in Roller City?
Photography or any form of video recording is NOT permitted in a public session at Roller City. The only exception where this is allowed is during an exclusive party in Roller City.
Can I bring my own equipment to play music or any other appliance to heat or cook my food?
No. We do not allow any external equipment even though they are PAT tested.
For music you can share your Spotify playlist with us if you have one. Just email it to hello.campuswest@welhat.gov.uk and we will make sure it is all set up and ready on the day of your party. Please note that we currently only accept Spotify playlists. And please ensure that you email us your playlist at least 2 days prior to your party date.
Can I light candles on a birthday cake at my child’s party in Roller City?
Under NO circumstance can candles be lit in Campus West.
Can I bring an entertainer to my child’s party?
You are able to bring an entertainer to an Exclusive Party in Roller City, however unfortunately it is not possible for a skate party during a public skate session.
