If you can't find any answers here, please contact us via hello.campuswest@welhat.gov.uk.
What is the age limit for Soft Play City?
Soft Play City sessions have a maximum age limit of 8 years old and a height limit of 1.50m.
What is the babes-in-arms policy?
Babes-in-arms (children aged 12 months or under) are allowed free into Soft Play City. When booking online, ensure you select along with your ADULT ticket, the SPC Baby (Under 12 Months) ticket type. This ticket will be issued free and added to your basket. A maximum of two (e.g. in the case of twins - 12 months or under) SPC Baby (under 12 months) is allowed and will be issued free of any charge.
Can I bring my own food into Soft Play City?
We’re sorry but we do not allow customers to consume their own food on the premises except for exclusive party hires and where there is specialised food for children under 12 months or any pre-arranged situation where the customer requires a special diet.
Unfortunately, we cannot store any foods in our fridges or freezers for parties as we do not know how, when and where they were prepared and at what temperature the foods have come in.
We will however accept a Birthday Cake as this can be stored separately.
Can I bring my own party food?
Customers who book a Soft Play party can still bring their own food. Birthday cakes are allowed irrespective of the type of party booked.
Why do you charge a spectator fee?
Parents and guardians are admitted as spectators and adults who are responsible for the behaviour and well-being of the child in their care and must maintain supervision at all times.
We charge spectator fees for the following reasons:
- Paying spectators is crucial in managing admissions and meeting health and safety requirements essential to the operation of Soft Play City. Knowing and controlling how many people are in the facility and using it helps in the management of emergencies and users' experiences.
- To prevent potential misuse by the public who will walk in as spectators without paying. Their dishonesty is unfair to the venue and those who pay to use the facility.
- To mitigate against concerns about child protection and for the safety of children.
Are there any discounts for childminders?
Yes, Campus West operates a free annual childminder membership scheme which gives childminders free admission to Soft Play City from Monday - Friday and a 15% discount for children aged 4-8 yrs. You will need to apply for a renewable membership by completing this application form.
Please note, the ADULT ticket will be charged full price. However, 50% will be taken off this ticket type, if a customer with a childminder membership is also a Zebra Discount cardholder.
Who do I contact regarding lost property?
We keep a record of any lost property found in our screens, rink, theatre, play areas and bars or other parts of the building. We recommend you email hello.campuswest@welhat.gov.uk
Can I take photographs in Soft Play City?
Photography or any form of video recording is NOT permitted in a public session at Soft Play City.
The only exception where this is allowed is during an exclusive party in Soft Play City.
Can I bring my own equipment to play music or any other appliance to heat or cook my food?
No. We do not allow any external equipment even though they are PAT tested.
Music is provided by Soft Play City.
Can I light candles on a birthday cake at my child’s party in Soft Play City?
Under NO circumstance can candles be lit in Campus West.
Can I bring an entertainer to my child’s party?
You are able to bring an entertainer to an Exclusive Party in Soft Play City, however unfortunately it is not possible for a soft play party during a public play session.
